How we work
Every engagement follows the same disciplined rhythm. You tell us what needs attention, we handle the coordination, and you receive confirmation at each milestone. No chasing, no guesswork.
Call, email, or send a message through the site. Describe the task — a home deep clean, a dinner party for eight, a week of pet care while you travel. The more detail you share, the faster we can act.
Within one business day, we review your request and select a vetted provider from our network. You receive a short profile with their experience, coverage area, and availability before anything is booked.
Dates, times, pricing, and any special instructions are agreed in writing before work begins. You approve the plan, and we handle the scheduling with the provider on your behalf.
After the service is delivered, we check in with you and the provider. If anything fell short, we make it right. Your feedback also shapes who stays in our network.
Typical turnaround for a standard request is under 48 hours. Larger projects — events, renovations, travel itineraries — may take a few extra days of planning.
See common requestsWorkflow
A practical look at the rhythm of our service: what happens after you reach out, how tasks move through our team, and what you can expect at each step. No mystery, just a clear sequence.
Step 01 — Week 1
We start with a phone or video call to map your weekly commitments, recurring tasks, and the areas where you feel most stretched. This is where we set expectations and agree on scope.
Step 02 — Week 1–2
We review your home, garden, travel plans, and recurring appointments. Within a few days you receive a shortlist of vetted specialists matched to your neighbourhood and preferences.
Step 03 — Week 2–3
Once you approve the shortlist, we coordinate the first round of bookings. You receive calendar invites, provider contact details, and a clear confirmation for each service.
Step 04 — Ongoing
Every week we touch base on what worked and what needs fine-tuning. Providers are re-evaluated based on your feedback, and recurring tasks are updated as your schedule shifts.
Step 05 — Quarterly review
Every three months we sit down together to review the full picture: which services you use most, where costs sit, and whether the current setup still matches your priorities.
Our service covers coordination, vetting, and scheduling across South Africa. We work with providers in major metros and surrounding areas. For urgent requests, we aim to respond within two business hours during weekdays.
Some tasks require advance notice: private chef bookings, event planning, and bespoke gift curation typically need five to ten working days depending on the season and location.
Workflow & Expectations
A clear sequence of steps from your first enquiry to the moment a task is fully handled. No guesswork, no vague promises — just a practical rhythm we follow for every request.
You send a request through the contact page or by phone, describing the task and your preferred timeline. Within one business day, we confirm receipt and outline the next steps, including any details we need from you to proceed.
Most household services, such as cleaning or garden care, can be scheduled within two to five days. Private chefs and event planning require more lead time — usually one to three weeks — depending on the season and the specialist's availability.
Our primary coverage includes major metropolitan areas across South Africa, with a focus on Johannesburg, Cape Town, and Durban. For travel arrangements and gift curation, we can coordinate nationwide and internationally. Each listing in our catalog specifies its exact coverage area.
Every specialist in our network passes a background check, reference verification, and a practical skill assessment. We also collect client feedback after each booking and review performance regularly to maintain a consistent standard of quality.
We ask that you report any issue within 48 hours of the service. We then review the situation with the provider and arrange a resolution — whether that means a redo, a partial adjustment, or a different specialist for future bookings. Our goal is a fair outcome for both sides.
Yes. Weekly cleaning, monthly garden maintenance, and regular pet sitting are common arrangements. We set a schedule with the provider and send you a reminder before each visit, so you never have to track it yourself.
Have a question about a specific service or timeline? Browse our detailed answers or reach out directly.
Begin your first request
Send one small errand — a cleaner booking, a gift to arrange, a dinner reservation — and we take it from there. You will see the same care applied to every request that follows.