Questions & Answers
Straightforward answers to help you understand how we work, what we cover, and how to get started.
We currently operate in major metropolitan areas including Johannesburg, Cape Town, Durban, and Pretoria. For clients in surrounding suburbs, we assess each request individually to confirm availability. Our network of vetted providers is expanding, so even if your area is not listed, it is worth reaching out to discuss your needs.
Every specialist in our directory passes a multi-step screening process. We verify identity documents, check references from previous clients, and conduct skill assessments relevant to their trade. Cleaners, chefs, gardeners, and pet sitters are also required to complete a background check before they are listed. We review performance regularly based on client feedback.
Both options are available. Many clients start with a single booking to test the service, then move to a recurring schedule once they are comfortable. Whether you need a weekly cleaning session, a one-off event planner, or a temporary pet sitter for a long weekend, we can arrange it. The booking form lets you specify frequency and duration.
We stand behind every provider in our network. If something does not meet the agreed standard, contact us within 48 hours of the appointment. We will review the situation, speak with the provider, and arrange a redo or a replacement specialist. Our goal is to resolve issues quickly so you can move on with your day.
For routine services like cleaning or gardening, two to three days of notice is usually enough. For private chefs, event planning, or bespoke gift curation, we recommend booking one to two weeks ahead. This gives us time to coordinate with the right specialist and confirm all details. Last-minute requests are sometimes possible, depending on availability.
No long-term contracts are required. Recurring bookings can be adjusted or paused at any time with a simple notice. We understand that schedules change, so we keep the arrangement flexible. You decide the frequency, and we handle the coordination with the provider on your behalf.
Still have a question that is not covered here? Reach out and we will help you find the right answer.
Contact Our TeamContact & Availability
Whether you are ready to delegate your first task or simply want to understand how a concierge fits into your routine, our team is available during business hours. Send a message or call — we respond within one working day.
Address
352 Cecilia Track Suite 984
Unathiview, NW 8415
Telephone
054-250-1026Urgent household matters outside these hours can be left on voicemail — we check messages first thing each morning.
For new enquiries, email is the fastest route. Existing clients with an active service plan can reach their dedicated concierge directly by phone during business hours.
Questions & Next Steps
If you are weighing which service to book first or how a concierge fits into your routine, this page points you in the right direction. Below are the most common questions we hear, along with a simple way to reach us.
Start with the task that steals the most time each week. For many clients, that is home cleaning or garden care. Once that is handled, we can layer in meal planning, pet sitting, or travel arrangements as needed.
Both options are available. A single booking works well for a dinner party or a pre-holiday deep clean. A recurring arrangement suits ongoing household maintenance. We will help you match the right format to your schedule.
Our network of vetted specialists operates across major metropolitan areas and their surrounding suburbs. When you reach out, we confirm coverage for your specific address before any booking is made.
Routine services such as cleaning or garden care can usually be scheduled within a few days. Private chefs and event planning require more lead time, so we recommend reaching out at least two weeks ahead for those requests.
Send a short note describing your household and the tasks you would like to delegate. We will reply with a clear recommendation and the next step to get started.
Prefer to talk? Call 054-250-1026 or email info@laconciergeriedejulie.com
Support & guidance
Whether you need a hand with a booking, a question about a vetted provider, or help planning something new, the team at La Conciergerie de Julie is here. Below are the direct ways to get in touch, along with the response times we aim for on every request.
Prefer to browse first? Our questions page covers common scenarios and next steps.
For urgent matters or a quick conversation, call us directly. We answer during business hours and return voicemails the same day.
054-250-1026Send over your request or a detailed list of tasks. We read every message and reply with a clear plan or follow-up questions.
info@laconciergeriedejulie.comStandard requests
Within 4 business hours
Urgent matters
Within 1 business hour
Complex planning
Within 24 hours
For anything that needs coordination with multiple providers, we’ll confirm a timeline once we’ve assessed the scope.
You can send us a letter or drop off a note at our office. We’re based at 352 Cecilia Track Suite 984, Unathiview, NW 8415. Please include your contact details so we can get back to you.
If you’re unsure where to start, our contact page has a simple form and more details.