How the timeline works
Every engagement follows a clear sequence, but the pace depends on your household, your providers, and the season. Here is what you can expect at each stage, including the practical limits we work within.
Week one
We start with a conversation about your routines, your home, and the tasks that consume your week. You share preferences, access details, and any constraints. We then map out which services fit your situation and what can realistically be arranged in the first month.
Week two to three
We shortlist specialists from our vetted network based on your criteria. You receive profiles with coverage areas, experience, and availability. We handle the scheduling, confirmations, and any background checks required before a provider enters your home.
First month
The first appointments take place. We check in after each visit, gather feedback, and refine the schedule. Some tasks, like a deep clean or a garden overhaul, may need multiple sessions before you see the full result.
Ongoing
Once the rhythm is set, we manage the recurring calendar. That includes reminders, rescheduling when life changes, and handling any issues that come up between visits. You are not expected to chase anyone.
Seasonal
For one-off requests, like a dinner party or a holiday gift run, we work on a separate timeline. Lead times vary: a private chef needs more notice than a cleaning session. We confirm deadlines before committing.
Practical limits
We do not guarantee same-day service, and some providers have limited coverage outside major South African metros. Weather can delay garden work, and certain specialists book out weeks ahead. We communicate these constraints early so there are no surprises.
How the work unfolds
Every engagement follows the same disciplined path. You tell us what needs attention, we confirm the details, and then the right specialist takes over. No guesswork, no loose ends.
Call, email, or use the brief form. Tell us the task, the preferred timing, and any specific instructions. A clear brief means a faster turnaround.
Within one business day you receive a proposed schedule, the assigned specialist, and a fixed scope of work. Nothing starts until you approve the plan.
Your vetted provider shows up on time with the right tools and a clear brief. You are kept informed of progress, and any changes are flagged immediately.
We review the completed work against the original brief. If something falls short, we arrange a correction before you ever see the result.
You receive a short summary of what was done, plus any receipts or notes. A follow-up message within 48 hours gives you a chance to raise concerns.
Recurring tasks are logged in your profile, so the next request takes minutes. You can adjust frequency, pause, or cancel at any time without penalty.
Typical response time is under 24 hours for standard requests.
See how this works in practiceHow the service unfolds
Every engagement follows the same measured sequence. You always know what happens next, who is responsible, and when you can expect to hear back. No guesswork, no silent gaps.
Step 01
A thirty-minute call to map your recurring tasks, preferred providers, and the times you are usually reachable. We note your priorities and flag anything that needs immediate attention.
Step 02
We review your home, garden, travel plans, and recurring bookings. Within two working days you receive a shortlist of vetted specialists matched to your schedule and coverage area.
Step 03
We arrange brief meet-and-greet sessions with the shortlisted specialists. You decide who feels right, and we handle the scheduling, confirmations, and any follow-up questions.
Step 04
Once you confirm, we manage the calendar. Appointments, reminders, and any rescheduling go through us, so you only see the final confirmation in your inbox.
Step 05
After each visit or event, we check in with you and the provider. Any issue is addressed within 24 hours, and we keep a record of what worked well for future bookings.
Step 06
A short summary of completed tasks, upcoming commitments, and suggested adjustments. This keeps the service aligned with your changing routine without extra effort on your side.
Typical onboarding takes about a week from the first call to your first confirmed booking. For a closer look at how the service fits different routines, see use cases or contact us with specific questions.
How the service unfolds
Every engagement follows the same measured path. You know what happens when, what we need from you at each step, and where the practical limits sit. No surprises, no vague promises — just a schedule you can rely on.
Week 1 — Discovery
We start with a 45-minute call to map your household routines, identify recurring tasks, and agree on priorities. You receive a short written summary of what we discussed and what we recommend taking on first.
Week 2 — Setup
We shortlist vetted specialists from our network based on your criteria, confirm availability, and schedule the first appointments. You approve each provider before any booking is confirmed.
Weeks 3–6 — Trial period
The initial round of services runs — cleaning, garden care, or whatever was agreed. After each visit, we check in with you and the provider, then adjust the schedule or swap specialists if anything falls short.
Month 2 — Stabilisation
We lock in a recurring schedule that suits your household, note your preferences for each provider, and set up a simple monthly check-in. From here, most tasks run without needing your input.
Ongoing — Quarterly review
Every three months we review what is working, what has changed in your household, and whether new services should be added. You can pause, adjust, or cancel any service with two weeks' notice.
We operate in major metropolitan areas across South Africa. Some specialised services — private chefs, event planning, bespoke gift curation — require at least two weeks' lead time. Emergency requests are handled case by case and depend on provider availability in your region.